Delivery and Returns


 

All of my work is made to order so please allow some working days for your order to be handmade, packaged and shipped.

Wallets & Purses : 1-2 weeks

Medium bags : 2-3 weeks

Large bags : 4-5 weeks

Delivery - UK

1st Class Royal Mail (no tracking number)                                                                                from £1.90 (depends on item size / takes 1-2 working days)

Royal Mail Special Delivery (with tracking number) - £6.90 (takes 1-2 working days)

Delivery - Europe (pending)

Royal Mail Standard Delivery (no tracking number)                                                                        from £4.90 (depends on item size / takes 5-10 working days approx)

Royal Mail Signed and Tracked                                                                                                      from £10.90 (depends on item size / takes 5-10 working days approx)

Delivery - Worldwide

Royal Mail Standard Delivery (no tracking number)                                                                        from £5.90 (depends on item size / takes 7-14 working days approx)

Royal Mail Signed and Tracked                                                                                                      from £11.90 (depends on item size / takes 7-14 working days approx)

* Please be aware that the above times are estimates and I have no control over the time it takes for your order to be delivered to you. 

* Customs delays are common and please be aware Worldwide orders may incur a customs/import fee.

Important note for customers located in an EU country:

On 1st July 2021, the EU’s VAT E-commerce package introduced changes in respect of imports of low value goods (under €150) and new rules for e-commerce sales imported into EU countries. Please note that any orders placed on this site that will be shipping to an EU country will be suject to import taxes by border customs, and may result in additional admin charged by border customs.
Any returned orders due to customer refusal of import charges will not be refunded.

Returns

If for some reason you are not happy with your order then please contact within 7 days arrange a return and send items back within 30 days.

Items must be unused and in there original packaging.

You will be responsible for the return shipping costs and a refund of the item price will be given on inspection of the item.

Custom orders, personalised items and sale items are not eligible for returns.

Please contact me if you have any problems with your order. 

-------------------------------------------------------

日本在住のお客様へお知らせ  (Information for the customers in Japan)

2021年 春より、正規代理店を介して日本での販売がスタート致しました。
それに伴い、ロンドンのabokikaから日本に在住のお客様に直接販売させていただくのは誠に勝手ながら、2020年までとさせて頂きました。

取り扱い店舗は「Stockists」よりご確認ください。

-------------------------------------------------------