Delivery and Returns


***  Dear EU customers  ***

I'm currently pausing accepting orders that require shipping to EU countries on my website.

However EU customers are able to order from my Etsy shop : abokika Etsy

Apologise for any inconvenience.

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All of my work is made to order so please allow some working days for your order to be handmade, packaged and shipped.

Wallets & Purses : 7-10 working days

Medium bags : 1-2 weeks

Large bags : 2-3 weeks

 

Delivery - UK

1st Class Royal Mail (no tracking number) - FREE on all orders (takes 1-2 working days)

Royal Mail Signed and Tracked - £6.90 (takes 1-2 working days)

Delivery - Europe (pending)

Royal Mail Standard Delivery (no tracking number)                                                                        from £4.90 (depends on item size / takes 5-10 working days approx)

Royal Mail Signed and Tracked                                                                                                      from £10.90 (depends on item size / takes 5-10 working days approx)

Delivery - Worldwide

Royal Mail Standard Delivery (no tracking number)                                                                        from £5.90 (depends on item size / takes 7-14 working days approx)

Royal Mail Signed and Tracked                                                                                                      from £11.90 (depends on item size / takes 7-14 working days approx)

 

Please be aware that the above times are estimates and I have no control over the time it takes for your order to be delivered to you. 

Customs delays are common and please be aware Worldwide orders may incur a customs/import fee.

 

Returns

If for some reason you are not happy with your order then please contact within 7 days arrange a return and send items back within 30 days.

Items must be unused and in there original packaging.

You will be responsible for the return shipping costs and a refund of the item price will be given on inspection of the item.

Custom orders, personalised items and sale items are not eligible for returns.

Please contact me if you have any problems with your order.

 

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日本在住のお客様へお知らせ  (Information for the customers in Japan)

2021年 春より、正規代理店を介して日本での販売がスタート致しました。
それに伴い、ロンドンのabokikaから日本に在住のお客様に直接販売させていただくのは誠に勝手ながら、2020年までとさせて頂きました。

取り扱い店舗は「Stockist」よりご確認ください。

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